DMBook

Policies & Aftercare

Everything you need to know before and after your treatment.

Cancellation Policy

Please ensure you are able to attend your appointment before booking, as lash lift appointments require a deposit to secure the time slot.

  • Deposits are non-refundable: Lash lift appointments require a deposit to secure the booking and this deposit is non-refundable once the booking has been made. Patch tests require a £5 refundable attendance deposit.
  • Rescheduling with more than 24 hours notice: We will do our best to move your appointment depending on availability.
  • Less than 24 hours notice or missed appointments: The deposit will be forfeited and a new deposit will be required to secure another booking.

We appreciate your understanding as last-minute cancellations prevent us from offering the appointment time to other clients.

Patch Test Information

For your safety, a patch test is required before your first lash treatment with us. Results are known after 24 hours, so please book your patch test at least 24 hours before your lash lift.

This applies even if you have had similar treatments elsewhere, as different products may contain different ingredients.

The patch test is quick and can be arranged when you book your first appointment. A £5 attendance deposit is taken online and refunded once you attend your patch test.

Aftercare Instructions

Lash Lift Aftercare

  • Keep lashes dry for 24 hours after treatment
  • Avoid steam, saunas, and swimming for 48 hours
  • Do not rub or pull your lashes
  • Avoid waterproof mascara for the first week
  • Use a nourishing lash serum daily for best results
  • Avoid oil-based products around the eye area for 24 hours

    Before Your Appointment

    • Arrive with clean, makeup-free eyes
    • Avoid waterproof mascara for 48 hours prior
    • Remove contact lenses before the treatment
    • Avoid caffeine immediately before to reduce eye sensitivity
    • Let us know about any allergies or sensitivities
    • If this is your first Hauslash treatment, book or enquire about your patch test before your lash lift