Terms & Booking Conditions

Deposits and payments

• Lash lift appointments require a deposit to secure the appointment slot.
• Deposits are non-refundable once the booking has been made.
• The remaining balance is due at the appointment unless otherwise agreed.
• Payments are processed securely by Stripe. Hauslash does not store full card details.
• Patch tests require a £5 attendance deposit, which is refunded once the customer attends the patch test.

Cancellation and rescheduling

• If you need to reschedule, please contact Hauslash as early as possible.
• Where more than 24 hours notice is given, we will do our best to move your appointment depending on availability.
• Where less than 24 hours notice is given, or the appointment is missed, the deposit may be forfeited and a new deposit may be required.
• If Hauslash needs to cancel or move your appointment, we will contact you using the details provided at booking.

Patch tests

A patch test is required before your first Hauslash lash treatment. Results are known after 24 hours, so please book or enquire about your patch test at least 24 hours before your lash lift appointment. Hauslash may refuse or rearrange treatment if the patch test has not been completed where required.

Mobile outcall appointments

Mobile outcall appointments take place at the customer location. After booking, please message Hauslash on Instagram with your area and full treatment address. The studio address shown on the website applies to in-studio appointments only.

Before treatment

• Arrive with clean, makeup-free eyes for in-studio appointments.
• Tell Hauslash about allergies, sensitivities, eye conditions, recent eye procedures, or anything that may affect treatment suitability.
• Remove contact lenses before treatment where applicable.
• Hauslash may refuse or stop a treatment if it would not be safe or suitable to continue.

Website and availability

We aim to keep treatment information, prices, and availability accurate. We may update services, prices, policies, or availability when needed. If a technical issue affects a booking, Hauslash will contact you to resolve it as fairly as possible.

Contact

For booking questions, cancellations, rescheduling, or patch test enquiries, email Hauslash@outlook.com or message us on Instagram. Please also read our Privacy Policy and Treatment Policies.